1. How do I place an order for ASE merchandise?
  2. What are your normal business hours?
  3. How do I contact the ASE Store?
  4. Do I have to be ASE certified to order ASE Merchandise?
  5. Who do I contact about a problem with my order?
  6. What is the ASE Store return policy?
  7. Can the ASE Store expedite my order?
  8. Where do I place the insignia on my uniform?
  9. How do I order duplicate ASE credentials?
  10. How do I order Official ASE Practice Test Vouchers?

1. How do I place an order for ASE merchandise?

You can place an order online 24/7 at asestore.com or by calling the ASE Store Customer Service Center during normal business hours at 800.616.7627 . You can pay by Visa, MasterCard, Discover, or American Express. Charges will appear on your payment statement as MainGate, Inc.

Orders by mail or fax are not accepted. The ASE Store will accept a purchase order as an alternative method of payment, but you must contact the ASE Store Customer Service Center for assistance.

asestore.com is managed by our partner, MainGate Inc., located in Indianapolis, IN. MainGate is a premier event retail and merchandising company

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2. What are your normal business hours?

Monday - Friday from 8:00am - 5:00pm EST
Saturday from 9:00am - 3:00pm EST

For specific holiday hours click here.

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3. How do I contact the ASE Store?

MainGate Inc.
7900 Rockville Road
Indianapolis, Indiana 46214
(317) 610-2156
fax: (317) 241-6330
toll free (800) 616-7627 (US only)
ASEstore@maingateinc.com

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4. Do I have to be ASE certified to order ASE Merchandise?

In many cases, you do. Items bearing the “ASE Certified” logo require the appropriate and current ASE certification. If you are an employer or spouse ordering on behalf of an ASE certified professional, you must provide that person’s name and ASE ID number. Other items are available to all.

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5. Who do I contact about a problem with my order?

If you have a problem with your order, contact the ASE Store Customer Service Center for assistance during our normal business hours at 800.616.7627.

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6. What is the ASE Store return policy?

The ASE Store has a 60-Day Return Policy. To view complete details about this policy, click here.

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7. Can the ASE Store expedite my order?

You may select expedited delivery of 3 Day Select, Second Day Air, or Next Day Air during checkout. With these selections, in-stock merchandise will ship the same day with a UPS delivery guarantee. All orders placed after 2:00 pm Eastern time will be processed the following business day. Shipping charges are calculated based on real-time UPS rates. Saturday and Sunday are not recognized as business days according to UPS guidelines.

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8. Where do I place the insignia on my uniform?

ASE suggests that you place your insignia on the left sleeve, so it is most visible when you are driving. However, this is not mandatory, and you can place the insignia on the right sleeve or shirt pocket if you prefer. Check with your employer to ensure proper placement.

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9. How do I order duplicate ASE credentials?

Duplicate credentials are purchased directly from ASE. The cost for duplicate credentials is $7.50 per test series (i.e. Automobile, Medium/Heavy Truck, Parts Specialist, etc.). You can order duplicate credentials by clicking here.

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10. How do I order Official ASE Practice Test Vouchers?

Practice test vouchers are purchased directly from ASE. You can order vouchers for the practice tests by clicking here.

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