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Rescheduling CBT Tests

How to Reschedule
If you cannot keep your test appointment for any reason, you should call the CBT Registration Office at 1-800-525-6929 to reschedule. The office is open from 8 a.m. to 5 p.m. Central Time, Monday – Friday and to 8 a.m. to 4 p.m. Central Time on Saturday.

There is no penalty or fee for rescheduling, and you can move your testing appointment to another date or test location that is convenient for you, subject to the testing schedule and seat availability at the test center. However, you must call at least two full business days before your appointment to reschedule. Refer to the schedule shown below.

Please note that ALL fees for computer-based testing are non-refundable. If you are unable to test because you are late or miss your appointment, or call too late to reschedule, you will forfeit all fees.

All rescheduled tests must be taken during the same computer-based testing window. You cannot reschedule tests for future paper/pencil or CBT test administrations.

Severe Weather
In the event of severe weather or disaster, the ACT Center may need to cancel your appointment. In this situation, ACT Center staff will attempt to contact you by telephone. If there is a possibility of severe weather and you are in doubt, you can always confirm your appointment by calling your ACT Center testing location at the telephone number listed on your confirmation e-mail / fax. If a test center is closed, your tests will be rescheduled at your earliest convenience, without any penalty or fee. If this occurs, please call the CBT Registration Office (1-800-525-6929) as soon as possible to reschedule.

Test Center Interruptions
If a power failure, technical problem, or any other sort of interruption occurs during your test, you will be asked to wait for the problem to be corrected. You will be able to resume your test where you stopped, with no reduction in the testing time.

If the problem cannot be corrected within 30 minutes, an ACT Center staff member will dismiss you. You will then be allowed to reschedule your tests without any penalty or fee. If this occurs, please call the CBT Registration Office (1-800-525-6929) as soon as possible to reschedule.