Help with ASE

Stumped about something? Let us help you.

To perform a simple search, type one or more terms in the search box below and click the search button. The search will load a list of Help pages that contain your terms. Click one of the links (titles) below that would best answer your question. If you are unable to find what you are looking for here, contact ASE Customer Service at 1-800-390-6789 from 8 a.m. to 5 p.m. Eastern time Monday through Friday.

What is my eligibility ID?

Expanded: I am having trouble scheduling an appointment online. The error message says that “some of the data passed in by your referring web site could not be recognized.” What is my eligibility ID?

You actually should not need an eligibility ID. If you are scheduling an appointment online and see the screen below, it means that ASE and Prometric need to sync your test registration information. We apologize for the inconvenience.

To get the problem fixed, please call ASE Customer Service at 1-800-390-6789 from 8 am to 5 pm, Eastern Time, Monday through Friday. Or send us an email at

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