What to do if you’re unhappy with your repair job … and how to reduce the chances that might happen.
No matter how carefully you choose a repair facility, it’s possible that something could still go wrong.
If this happens, the first thing to do is talk with the shop owner or manager. Most problems that arise are the result of a breakdown in communication — so often, a simple conversation will help rectify the situation. Most shop owners want to take care of their customers, so consider giving the shop owner another chance to make things right.
Just as important may be the things you can do to prevent a problem in communication from happening. As you’re working with your repair shop, it never hurts to keep written notes about exactly what is being done to your vehicle. Keep your receipts, and make notes of the different individuals who you spoke with, what was promised, and by when. This approach can go a long way toward preventing misunderstandings and frustration.
If you’ve done all these things, and still feel you’ve haven’t received the service you paid for, a last resort is to file a complaint with Better Business Bureau. To view a short video on this subject, please click here.