Author: Global Administrator
December 09, 2011
Fixing cars, fixing them right the first time is in every technician’s blood. Techs have to be part detective, part diagnostician, and part mechanical engineer. And where two or three techs are gathered there’s sure to be talk about this or that fix, a solution to a vexing problem, or the latest TSB.
But there’s more to the job than technical expertise.
You have to sell yourself to your colleagues, your employer and your customers. Those soft skills such as getting along with coworkers, clear communication, and a pleasant can-do attitude are the extras that earn trust and respect--extras that turn any service job into a true profession.
How do you wow your customers?