FAQs - ASE Store
1. How do I place an order for ASE merchandise?
2. Do you accept phone or fax orders?
3. Do I have to be ASE certified to order ASE Merchandise?
4. Who do I contact about a problem with my order?
5. What is your return policy?
6. Can you expedite my order?
7. Where do I place the insignia on my uniform?
8. What happens when I submit an order using a credit card or debit/check card?
9. What is a pre-authorization?
10. How long will the money be on hold?
11. I viewed my statement online, and it displays the pre-authorization as a charge. Why?
12. What happens if I call and change my order after it has been pre-authorized?
13. Can ASE remove a pre-authorization from a credit or debit/check card?
14. If I cancel my order, will the funds held be released immediately?
1. How do I place an order for ASE merchandise?
You can place an order online using Visa, MasterCard, Discover, or American Express by clicking here, or by going to the ASE home page and clicking on the ASE Store link.
Orders by telephone are no longer accepted.
You can also have an ASE Store catalog mailed to you by calling the toll-free information line at 1-877-273-8324.
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2. Do you accept phone or fax orders?
No. You can place an order online using Visa, MasterCard, Discover or American Express by clicking here, or by going to the ASE home page and clicking on the ASE Store link.
Orders by telephone are no longer accepted.
You can also have an ASE Store catalog mailed to you by calling the toll-free information line at 1-877-273-8324.
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3. Do I have to be ASE certified to order ASE Merchandise?
Items bearing the “ASE Certified” logo require current certification. Other items are available to all.
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4. Who do I contact about a problem with my order?
If you have a problem with your order, please contact Customer Service at (703) 669-6600 or via email at asestore@ase.com
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5. What is your return policy?
We will gladly accept returns on unworn, unwashed merchandise for full refund or exchange, provided the return is received within 30 days of the date of delivery. Refunds, if applicable, will be issued upon receipt of the returned merchandise based on the form of original payment.
All practice test vouchers and closeout items are non-returnable, non-exchangeable, and non-refundable.
To expedite the processing of your return/exchange request, please download and complete the form by clicking here. This form is required for all returns/exchanges.
To view the complete ASE Store policy, click here.
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6. Can you expedite my order?
If you wish to expedite your order, please contact Customer Service at (703) 669-6600.
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7. Where do I place the insignia on my uniform?
ASE suggests that you place your insignia on the left sleeve, so it is most visible when you are driving. However, this is not mandatory, and you can place the insignia on the right sleeve or shirt pocket if you prefer. Check with your employer to ensure proper placement.
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8. What happens when I submit an order using a credit card or debit/check card?
When you click the "Submit Order" button at checkout, an electronic request is immediately sent to your credit card company (or bank, if you are using a debit/check card).
If the card number is valid and the funds are available, the card issuer or bank provides a pre-authorization.
Once the transaction is pre-authorized, we begin processing your order. When the order is shipped, the transaction is settled and the funds are transferred to ASE.
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9. What is a pre-authorization?
A pre-authorization reserves (holds) the amount of the order on the credit card or checking account for ASE to collect later. The money is set aside and cannot be spent at another merchant.
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10. How long will the money be on hold?
The pre-authorization puts a hold on the funds until ASE settles the transaction, up to thirty (30) days. If the transaction is not settled within this time, the pre-authorization will automatically expire, and the held amount will be added back to the available balance on your credit card or debit/checking account.
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11. I viewed my statement online, and it displays the pre-authorization as a charge. Why?
Some credit card companies and banks choose to display a pre-authorization the same as a charge. Even so, no money is transferred to ASE until the transaction is settled.
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12. What happens if I call and change my order after it has been pre-authorized?
If you modify your order, it will not remove the first pre-authorization. A second pre-authorization will be issued against your card. Both amounts will be held by your credit card company or bank. The first pre-authorization will expire within 30 days. The second pre-authorization will be cleared when the transaction is settled.
All practice test vouchers and closeout items are non-returnable, non-exchangeable, and non-refundable.
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13. Can ASE remove a pre-authorization from a credit card or debit/check card?
No. ASE cannot remove a pre-authorization. It can take up to thirty (30) days for your credit card company or bank to clear the pre-authorization. The time varies from one company to the next and is controlled solely by the card issuer, not ASE.
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14. If I cancel my order, will the funds held be released immediately?
No. If you cancel your order, ASE will not ship the merchandise or settle the card charge, and it will not remove the pre-authorization from your account. The money is still set aside and cannot be spent at another merchant. It can take up to thirty (30) days for your credit card company or bank to clear the pre-authorization and release the funds.
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