Automobile Service Consultant Test
Objective: To improve the quality of vehicle service through the voluntary testing and certification of Service Consultant professionals.
Scope of Program: The ASE Automobile Service Consultant (C1) Test contains questions on communications, customer and internal relations, vehicle systems knowledge, sales skills, and shop operations.
Test Development: The questions that appear on this test are written by a cross section of industry experts familiar with the vehicle service industry. They are entirely job-related. They are designed to test the skills that service consultants need to know in order to be effective in their profession. The questions are written to deal with practical problems encountered in day-to-day work situations.
Format: The scored portion of the test consists of 60 multiple-choice questions that address various content areas. The test may contain up to ten additional questions that are included for statistical research purposes only. Answers to these questions do not affect test scores, but since they are not separately identified in the test, all questions should be answered.
Certification Requirements: To become ASE certified, service consultants must pass the Service Consultant exam and show proof of two years of on-the-job work experience as a service consultant.
Recognition: Those who earn certification will be issued wallet and wall credentials, plus an appropriate insignia. They will also receive ASE’s Blue Seal Tech News newsletter.
Recertification: To remain certified, service consultants must be retested every five years. This requirement ensures that these automotive professionals are staying current with changes in the industry.
Fees: There is a $36 non-refundable registration fee per person and a $27 test fee for each test when taken in the paper/pencil format. There is a $74 registration fee and a $37 test fee to take the computer-based test. All computer-based testing fees are non-refundable.
Registration: The Automobile Service Consultant test is available in either Paper/Pencil or Computer-Based Testing format. Click here for more information on registering for tests.
Related Links
Automobile/Light Truck Study Guide: Includes Tests A1 - A8, Automobile Service Consultant (C1), Alt. Fuels Compressed Nat. Gas (F1), and Exhaust Systems (X1)-(pdf)
ASE Paper/Pencil Registration Booklet (pdf)
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