1. How do I place an order for ASE merchandise?
  2. What are your normal business hours?
  3. How do I contact the ASE Store?
  4. Do I have to be ASE certified to order ASE Merchandise?
  5. Who do I contact about a problem with my order?
  6. What is the ASE Store return policy?
  7. Can the ASE Store expedite my order?
  8. How do I change or cancel my order?
  9. Where do I place the insignia on my uniform?
  10. How do I order duplicate ASE credentials?
  11. How do I order Official ASE Practice Test Vouchers?

1. How do I place an order for ASE merchandise?

You can place an order online 24/7 at asestore.com or by calling the ASE Store Customer Care Center during normal business hours at (855) 372-7748. You can pay by Visa, MasterCard, or American Express. Charges will appear on your payment statement as E Group Webstores. The ASE Store will accept a purchase order as an alternative method of payment, but you must contact the ASE Store Customer Care Center for assistance. Orders by mail or fax are not accepted.

Sales tax will be collected on applicable orders and is based on your shipping destination zip code. Tax rates are subject to change. Orders shipped to Maryland, Michigan, New York, and Virginia will include sales tax. If your order is eligible for tax-exempt status, contact the ASE Store Customer Care Center to file tax-exempt status for your account. Your tax-exempt form is required.

ASEstore.com is managed by our partner, E Group Inc., located in Reston, VA.
 

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2. What are your normal business hours?

Monday - Friday from 7:00am - 7:00pm EST

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3. How do I contact the ASE Store?

ASE Store Customer Care Center
11790 Sunrise Valley Drive, Suite T-100
Reston, VA 20191
(855) 372-7748
fax: (703) 264-1609

ASEStoreHelp@EGroupEngage.com

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4. Do I have to be ASE certified to order ASE Merchandise?

In many cases, you do. Items bearing the “ASE Certified” logo require the appropriate and current ASE certification. If you are an employer or spouse ordering on behalf of an ASE certified professional, you must provide that person’s name and ASE ID number. Other items are available to all.

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5. Who do I contact about a problem with my order?

If you have a problem with your order, contact the ASE Store Customer Care Center for assistance during normal business hours at 855.372.7748, or via email at ASEStoreHelp@EGroupEngage.com.

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6. What is the ASE Store return policy?

The ASE Store managed by E Group Inc. has a 60-Day Return Policy. Visit www.asestore.com/FAQs for details.

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7. Can the ASE Store expedite my order?

You can select expedited delivery of 3 Day Select, Second Day Air, or Next Day Air during checkout. With these selections, in-stock merchandise will ship the same day with a delivery guarantee. All orders placed after 2:00 pm EST will be processed the following business day. Shipping charges are calculated based on real-time shipping rates. Saturday and Sunday are not recognized as business days according to shipping guidelines.

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8. How do I change or cancel my order?

If you need to change or cancel your order, contact the ASE Store Customer Care Center at (855) 372-7748 or ASEStoreHelp@EgroupEngage.com for assistance. If you leave a message or send an e-mail, include your order number, name, and the best way to contact you.
Note: Once your order has reached a certain point in processing, you may not be able to change or cancel your order. Notify the ASE Store Customer Care Center as soon as possible for changes or cancellations.

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9. Where do I place the insignia on my uniform?

ASE suggests that you place your insignia on the left sleeve, so it is most visible when you are driving. However, this is not mandatory, and you can place the insignia on the right sleeve or shirt pocket if you prefer. Check with your employer to ensure proper placement.

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10. How do I order duplicate ASE credentials?

Duplicate credentials are purchased directly from ASE. The cost for duplicate credentials is $7.50 per test series (i.e. Automobile, Medium/Heavy Truck, Parts Specialist, etc.). You can order duplicate credentials by clicking here.

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11. How do I order Official ASE Practice Test Vouchers?

Practice test vouchers are purchased directly from ASE. You can order vouchers for the practice tests by clicking here.

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