1. How do I place an order for ASE merchandise?
  2. Do you accept phone or fax orders?
  3. Do I have to be ASE certified to order ASE Merchandise?
  4. Who do I contact about a problem with my order?
  5. What is your return policy?
  6. Can you expedite my order?
  7. Where do I place the insignia on my uniform?
  8. What happens when I submit an order using a credit card or debit/check card?
  9. What is a pre-authorization?
  10. How long will the money be on hold?
  11. I viewed my statement online, and it displays the pre-authorization as a charge. Why?
  12. What happens if I call and change my order after it has been pre-authorized?
  13. Can ASE remove a pre-authorization from a credit or debit/check card?
  14. If I cancel my order, will the held funds be released immediately?

1. How do I place an order for ASE merchandise?

You can place an order online in the ASE Store. You can pay by Visa, MasterCard, Discover, or American Express. Orders by telephone or fax are no longer accepted.

You can also order by mail using the printed Store Catalog. You can pay by credit card, money order, or check. Click here to download the Store Catalog and order form.

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2. Do you accept phone or fax orders?

No. Orders by telephone or fax are no longer accepted. You can order from the ASE Store online or by mail. Click here to download the Store Catalog and order form for mail orders.

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3. Do I have to be ASE certified to order ASE Merchandise?

In many cases, you do. Items bearing the “ASE Certified” logo require appropriate, current ASE certification. If you are an employer or spouse ordering on behalf of an ASE certified professional, you must provide that person’s name and SSN or ASE ID. Other items are available to all.

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4. Who do I contact about a problem with my order?

If you have a problem with your order, please contact ASE Customer Service at 1-800-390-6789 from 8 a.m. to 5 p.m. Eastern time Monday through Friday, or send us a message by clicking here. Please include your name and order number, if you have it available.

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5. What is your return policy?

We will gladly accept returns of unworn, unwashed merchandise for full refund or exchange, provided the return is received within 30 days of the date of delivery. Refunds, if applicable, will be issued upon receipt of the returned merchandise based on the form of original payment.

To expedite the processing of your request, please download the Return & Exchange form by clicking here. Complete the form and return it with your merchandise. This form is required for all returns/exchanges.

Note that all practice test vouchers and closeout items are non-returnable, non-exchangeable, and non-refundable.

To view the complete list of ASE Store policies, clicking here.

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6. Can you expedite my order?

If you wish to expedite your order, please contact ASE Customer Service at 1-800-390-6789 from 8 a.m. to 5 p.m. Eastern time, Monday through Friday.

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7. Where do I place the insignia on my uniform?

ASE suggests that you place your insignia on the left sleeve, so it is most visible when you are driving. However, this is not mandatory, and you can place the insignia on the right sleeve or shirt pocket if you prefer. Check with your employer to ensure proper placement.

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8. What happens when I submit an order using a credit card or debit/check card?

When you click the “Submit Order” button at checkout, an electronic request is immediately sent to your credit card company (or bank, if you are using a debit/check card).

If the card number is valid and the funds are available, the card issuer or bank provides a pre-authorization.

Once the transaction is pre-authorized, we begin processing your order. When the order is shipped, the transaction is settled and the funds are transferred to ASE.

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9. What is a pre-authorization?

A pre-authorization reserves (holds) the amount of the order on the credit card or checking account for ASE to collect later. The money is set aside and cannot be spent at another merchant.

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10. How long will the money be on hold?

The pre-authorization puts a hold on the funds until ASE settles the transaction, up to thirty (30) days. If the transaction is not settled within this time, the pre-authorization will automatically expire, and the held amount will be added back to the available balance on your credit card or debit/checking account.

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11. I viewed my statement online, and it displays the pre-authorization as a charge. Why?

Some credit card companies and banks choose to display a pre-authorization the same as a charge. Even so, no money is transferred to ASE until the transaction is settled.

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12. What happens if I call and change my order after it has been pre-authorized?

If you modify your order, it will not remove the first pre-authorization. A second pre-authorization will be issued against your card. Both amounts will be held by your credit card company or bank. The first pre-authorization will expire within 30 days. The second pre-authorization will be cleared when the transaction is settled.

All practice test vouchers and closeout items are non-returnable, non-exchangeable, and non-refundable.

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13. Can ASE remove a pre-authorization from a credit card or debit/check card?

No. ASE cannot remove a pre-authorization. It can take up to thirty (30) days for your credit card company or bank to clear the pre-authorization. The time varies from one company to the next and is controlled solely by the card issuer, not ASE.

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14. If I cancel my order, will the held funds be released immediately?

No. If you cancel your order, ASE will not ship the merchandise or settle the card charge, and it cannot remove the pre-authorization from your account. The money is still set aside by your bank and cannot be spent at another merchant. It can take up to thirty (30) days for your credit card company or bank to clear the pre-authorization and release the funds.

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