ASE provides certification for automotive professionals, ensuring they meet specified standards of technical expertise. If you are a candidate wishing to appeal an ASE certification exam score, exam administration, testing conditions or any other items related to an ASE test taken or certified individual here's a step-by-step guide to follow:

  1. Understanding the Appeals Process:
    • Review the ASE certification exam appeals process available on the ASE website or through provided materials. This includes understanding the grounds on which an appeal can be made, such as procedural errors or questions about the technical content of the exam.
  2. Initiating the Appeal:
    • Internet: Visit the ASE website and navigate to the appeals section. Fill out the appeal form with detailed information about your case, including your exam number, the specific issues you're contesting, and any relevant evidence.
    • Phone: Contact ASE customer service using the toll-free number provided for ASE certification inquiries. Explain that you wish to appeal your exam score and follow their guidance to submit your appeal properly.
    • Email: Send an email to the ASE appeals department detailing your concerns and including all necessary information related to your exam. Ensure you receive an automated response or a manual reply acknowledging your appeal.
  3. Waiting for Acknowledgement:
    • After submitting your appeal, wait for an acknowledgment from ASE. This should come within 10 business days of submitting the appeal.
  4. Tracking Your Appeal:
    • If available, use the tracking number or reference provided in the acknowledgment to monitor the progress of your appeal on the ASE website or by inquiring through the established communication channels.
  5. Review Process:
    • An impartial review committee will evaluate your appeal within 90 days of submission, focusing on the aspects you've contested. This may involve reviewing the exam questions, your answers, and the procedures followed during your exam session.
    • Be prepared to provide additional information if the review committee requests it. This can be through additional written statements, evidence, or clarification of your initial appeal.
  6. Receiving the Outcome:
    • Once the review process is complete, you will receive a written decision regarding your appeal within 120 days of submission. This will explain the outcome and the reasons for the decision.
    • Understand that this decision is typically final, but check if there are any further steps you can take if you're unsatisfied with the resolution, such as a secondary review.
  7. Learning from the Experience:
    • Regardless of the outcome, use the experience to understand more about the ASE exam process and how to better prepare for future assessments.
    • If your appeal is successful, make note of what was contested successfully for future reference.

Remember, the ASE appeals process is designed to ensure that all candidates are treated fairly, and that the integrity of the ASE certification is maintained. Therefore, it's important to provide clear and concise information when filing an appeal and to follow the established procedures carefully.