Audi

The Audi Service Core Process is meant to deliver an optimal Audi Service Experience for our customers. By creating individual customer experiences as well as delivering repeatable experiences, we believe this will build customer relationships and trust. This is all part of our mission to best serve our customers’ needs and expectations. Audi Technician training is an integral part of the Audi Service Core Process.

ASE and Audi

Audi Technician training is crucial to the Audi Service Core Process and, by requiring ASE certification prior to some training courses, Audi technicians are better prepared to grasp the concepts taught in our Instructor led training. ASE has a history of high standards of measuring the knowledge of technicians that matches Audi’s high standards. This knowledge assists the technician to “fix it right the first time” and deliver a premium service experience to inspire customer enthusiasm and create Audi fans.

ASE Certification for Audi Technicians

New for 2021, Audi is requiring ASE Certification of A1 and A6 for our Fast Track entry level course for new Audi technicians. By demonstrating the knowledge needed to attain the A1 and A6 ASE Certification, new Audi technicians can prove they have a good basic knowledge of skills and information needed to participate in our instructor led training without slowing the course pace.

The Audi Fast Track Program is where all Audi Technician certification levels begin whether the technician is new in the field or brings technical experience from another brand.

Technical Readiness

Fast Track pre-qualification:

New technicians to the brand need to complete the Fast Track program to achieve the Apprentice Certification Level. This training program provides base level Audi knowledge to get a technician started. Once they have completed Fast Track, they can work towards achieving Specialist, Expert, Master, and Master Guild specialties to progress their career.

New for 2021 is a Fast Track pre-qualification. This program will ensure that the technicians that are coming into the Fast Track program have a base level of automotive knowledge. This is a crucial step in the development of technicians. There will be two paths to be eligible to register for, and attend, Fast Track instructor led training as indicated below:

Path 1-
The participant has completed two ASE certification tests (A1 and A6). Once the participant has successfully completed these tests/certifications they will be eligible to register for the FAST TRACK program.

Path 2-
The participant has completed a FAST TRACK program pretest through the Audi CRC. This pretest will ensure the participant possess the base knowledge required to successfully complete the FAST TRACK program and return to the dealer with the skills required to service Audi vehicles and delight customers. If a participant is unable to successfully complete the pretest they may need additional automotive training.

FAQ

If you have never registered for an ASE test, visit ASE.com and select the Create myASE Account link in the myASE login box. You will then be prompted through several screens to provide information about yourself to set up your account.

Audi and ASE have an agreement to allow ASE Certification status from the ASE website (ASE.com) to transfer into Audi Academy's Certification Resource Center (CRC). To enable the transfer of your ASE credentials to Audi Academy's CRC, you must:

  1. Log in to your myASE account.
  2. Select the Profile tab.
  3. Select the "Release my ASE status to others" checkbox and then select the Submit button.

If you have already created a myASE account, then:

  1. Log in to your myASE account.
  2. Select Company-Assigned ID.
  3. Select the Add Company-Assigned ID button.
  4. Select Audi from the Company drop-down menu and enter your Audi LMS ID and then select Submit.
  5. Select the Profile tab to review your information and check on your release status. Confirm that your information is correct.
  6. Select the "Release my ASE status to others" checkbox and then select the Submit button.
  1. Log in to your myASE account.
  2. Select Store link.
  3. Select the checkbox(s) for the ASE Certification Test(s) for which you wish to register.
  4. After going through several prompts, you can schedule your appointment. If you have multiple tests to schedule, you may also select the "Select All" checkbox.
  5. Then you can Find the Test Center that is most convenient for you and select the Schedule an Appointment link to find available locations.
  6. Once you have scheduled your test appointments, you will be directed to an Appointment Confirmation page where you should see the correct date/time for your ASE Certification test(s). Select either the Print Registration Ticket button to print your registration ticket, or select Continue to complete the registration process.

The results from ASE are imported on a monthly basis, but it can take up to four weeks for the Audi Academy CRC to receive certification results after completion. If you have already provided ASE with your Audi LMS ID through myASE and your records have not transferred, please contact ASE at (703) 669-6600.

For a complete listing of test dates, fees, and test times, click here.

Need Help?

If at any point you have trouble during the registration process for your ASE Certification test(s), contact us via ASE's Contact Form, or call ASE Customer Service at
1-800-390-6789 between 8 a.m. and 5 p.m., Eastern Time, Monday-Friday, except holidays. Operators are here to help guide you through the registration process and answer any and all questions you may have.

ASE Contact information

Phone
1-800-390-6789

Mailing
National Institute for Automotive Service Excellence
1503 Edwards Ferry Rd., NE Suite 401
Leesburg, VA 20176